Refund policy

Right of withdrawal

Under the Swedish Distance Contracts Act you have 14 days to withdraw from your purchase from the day you receive your order. This does not apply to sealed food products that have been opened.

How to return

• Let us know at info@starday.se before returning.
• Send the items unopened and in their original packaging.
• You pay for return shipping unless agreed otherwise.

Damaged or incorrect items

If your delivery is damaged, incorrect or incomplete, contact us within 7 days with a photo of the damage. We will replace the items or refund the full purchase including shipping.

Refunds

Refunds are made to the payment method used for the purchase, no later than 14 days after we receive the return or approve the complaint.

Complaints

You have the right to complain about faults for up to three years under the Swedish Consumer Sales Act. Report a fault as soon as you discover it.